Last Updated: June 2026
At DNS Electrical, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
Returns Eligibility
Customers may return eligible products within 14 days of the purchase date, provided that:
- The item is unused and in its original condition.
- The product is returned in its original packaging with all accessories, manuals, and components included.
- Proof of purchase is provided.
- The product has not been damaged, altered, or misused after delivery.
14-Day Refund Policy
DNS Electrical offers a 14-Day Cash Back Refund on qualifying returns.
Please note that a 15% handling fee will apply to all returns where:
- The goods were supplied correctly as ordered.
- The customer no longer requires the item.
- The incorrect product was ordered by the customer.
- The customer changes their mind after purchase.
The handling fee covers administrative, processing, inspection, and restocking costs.
Incorrect, Damaged, or Defective Goods
If you receive:
- Incorrect products
- Damaged goods
- Manufacturing defects
Please notify DNS Electrical within 48 hours of receiving your order.
Where the issue is confirmed, DNS Electrical will arrange an appropriate resolution, which may include:
- Replacement of the product
- Repair (where applicable)
- Full refund
- Store credit
No handling fee will apply to returns resulting from our error or a verified manufacturing defect.
Non-Returnable Items
The following items may not be eligible for return unless defective:
- Special-order or custom-order products
- Products that have been installed or used
- Consumable items
- Electrical components that have been connected, installed, or altered
- Products returned without original packaging
Refund Processing
Once your returned item has been received and inspected:
- The return will be assessed for compliance with this policy.
- You will be notified of the outcome.
- Approved refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on your bank or payment provider.
Return Shipping Costs
Unless the return is due to an incorrect, defective, or damaged product supplied by DNS Electrical, the customer will be responsible for all return shipping or courier costs.
DNS Electrical recommends using a tracked shipping service for all returns.
Warranty Claims
Products covered by a manufacturer’s warranty will be handled according to the applicable warranty terms and conditions.
Warranty claims may require product inspection and testing before approval.
Contact Us
For all return, refund, and warranty enquiries, please contact:
DNS Electrical
📍 32 Broad Road, Wynberg, Cape Town, 7800
📞 021 761 1417
We are committed to resolving customer concerns promptly and professionally.
